Refund policy

Returns / Cancellations/Refund Policy

No returns can be accepted on special order products and or products not marked In stock on CommercialDoorHardwareInc.com. Special order products are not marked in stock on CommercialDoorHardwareInc.com

Ligature hardware, items marked with lead time, Electrified Hardware, custom-keyed locks, Custom fabricated hardware are all non-returnable. 

Please note that all custom orders are sold on a "Final Sale" basis only! Stock Orders canceled within 24 hrs of being placed and before shipping are subject to a 25% processing restock. Stock orders canceled after 24 hrs of placement that were shipped incur a 45%-60% restocking, the cost of shipping and merchant 3.5% transaction fee. 

There No returns on stock orders after 3 days of receipt.

 - No Returns/Cancellations on orders that are charged a Minimum Order Fee. Orders with a Minimum Order Fee cannot be returned.

- No Returns/Cancellations on Next Day Air, 2 Day Air, 3 Day Air or Expedited orders.

- 3% Merchant Credit Card Fees are not refundable no exemptions 

- Parts Are Non-Returnable

There are No Returns on Custom Factory Orders and finishes US4, US3, US10, US10B, BSP, Matte Black, Black  and or any custom finished door hardware, which excludes 628 aluminum, 630 stainless steel, and 626 brushed chrome only.

There are NO Returns on Orders with Free Shipping.
All items not marked in stock on CommercialDoorHardwareInc.com are final sale.